Can it tell a real emergency from a routine call?
It can, using your rules. You decide what counts: no AC with a baby or an elderly person in the house, water coming through a ceiling, a gas smell, no hot water. Emergencies go to the on-call tech right away, and anyone reporting gas is told to leave the house and call the gas company or 911 first. Routine calls get the next open slot.
Where this applies
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