AI for auto repair shops that answers the phone while you're under the car

The service writer is with a customer at the counter, every bay is full, and the phone keeps ringing. We put AI on the phone, the estimates and the follow-up so more cars come in and more declined work comes back.

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We also make our own software for this trade. Pista is our AI shop software for auto repair: scheduling, estimates, inspections, parts, payments and an AI front desk in one place. One of our Pista experts walks your shop through it. See Pista

Where the money leaks today.

And the AI that plugs each one. Every fix connects to the tools you already run on.

Calls go to voicemail while the service writer is at the counter and the techs are in the bays. A driver with a check engine light calls the next shop on the map.

An AI receptionist answers every call, asks for the year, make, model and symptom, and books a drop-off or a diagnostic on the shop calendar.

AI receptionist
Declined work gets forgotten. The customer said no to the brakes today, and nobody calls when the pads are down to metal.

Every declined line item gets a follow-up text at the right time, with the original estimate attached and a link to book.

AI lead follow-up
Estimates take too long to build and send, so the car sits on the lift while the customer is at work ignoring calls.

AI drafts the estimate from the tech's inspection notes with labor and parts, and texts it to the customer with photos so they can approve from their phone.

Custom AI agents
'Is my car ready yet?' calls eat the service writer's whole afternoon.

Customers get a text when the car moves from diagnosis to repair to ready, and the AI answers status questions by phone or text.

AI workflow automation
Parts orders, comebacks and tech hours live on paper, so the owner never sees which jobs actually made money.

AI reporting ties each repair order to its parts cost and tech time, and flags the jobs that came back.

AI reports and dashboards

What are missed calls costing you?

Move the sliders to match your business. It's the same math we use in the free audit, with your real call logs.

12
$60
40%
Left on the table, per year$14,976

About $1,248 a month. An AI receptionist answers every one of those calls.

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What we'd set up first.

AI receptionist

Answers calls and texts day and night, in English and Spanish

How it works
AI lead follow-up

Replies to new leads in seconds and follows up until they book

How it works
Custom AI agents

AI that does one real job in your business, by your rules

How it works
AI workflow automation

Scheduling, quotes, invoices, reminders and data entry, done for you

How it works
AI search optimization

Get recommended when people ask ChatGPT, Gemini or Siri who to call

How it works
AI reports and dashboards

Sales, staff and customers for every location, explained by AI

How it works

Questions owners ask.

Can the AI give prices over the phone?
It gives the prices you approve and nothing else. Most shops let it quote fixed items like an oil change, a diagnostic fee or tire mounting, and send anything that needs eyes on the car to an appointment. It will not guess on a transmission or engine job. It books the inspection and tells the caller a service writer will follow up with the estimate.
Do I have to change my shop management software?
Not necessarily. If your current system can connect, the AI books and updates repair orders inside it. If it cannot, or you want one system for scheduling, estimates, inspections, parts and payments, Pista covers it. The free AI audit checks your setup first and recommends the cheaper path, not the bigger project.
What happens with a tow-in or a breakdown call?
You decide how each one is handled. A breakdown on the highway can ring the owner's cell right away, a tow-in after hours gets the key drop instructions and the address, and a car that will not start gets the next diagnostic opening. The AI writes down the vehicle, the location and the symptom so nobody has to call back and ask.
Will customers be annoyed by follow-up texts?
Not when the text is about their own car. A message that says the front brakes you flagged last month are due, with the original price and a booking link, reads as service, not spam. Each customer only gets texts tied to real work on their vehicle, and anyone who replies stop is removed right away.
A lot of my customers would rather talk in Spanish. Is that covered?
Plenty of drivers in South Florida would rather describe a grinding noise in Spanish, and the AI follows them. It answers calls and texts in either language, writes the notes for your techs in English, and sends estimates and status texts in the language the customer used.
What does this cost for an independent shop?
It depends on the setup: phone only, phone plus follow-up, or the full Pista shop software. The free AI audit listens to how your calls are handled today, looks at your declined work, and gives you a fixed quote before anything is built. One of our Pista experts walks you through the numbers line by line.

We work with auto repair shops in Miami, Doral, Hialeah, Coral Gables, Kendall, Fort Lauderdale, Boca Raton, West Palm Beach, Orlando and Tampa, and remote across the US. Looking for websites, SEO and ads instead? Marketing for auto repair shops.

Start with a free AI audit.

An engineer looks at your calls, leads and software, shows where AI pays off, and gives you a fixed quote.

Get a free AI auditCall (877) 229-4447
Call (877) 229-4447Free AI audit