Does it work on WhatsApp?
WhatsApp is where a lot of courier customers already talk to you, so it is usually where we start. The same AI also answers your website chat, Facebook messages and phone line, with one shared history, so a customer does not have to repeat their tracking number when they switch from a message to a call.
Where this applies
This answer comes from our page on Couriers and logistics, where the full picture lives: what it does, where it pays off and how the build works.
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