What if a patient is upset or the AI gets something wrong?
Upset patients go to a person. You choose what triggers a handoff, like a billing dispute or a complaint, and the AI transfers the call or flags the message right away. Every conversation is saved as text so your office manager can review it, correct the answer and update the AI the same day.
Where this applies
This answer comes from our page on Medical practices, where the full picture lives: what it does, where it pays off and how the build works.
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