What is the difference between an AI agent and a chatbot?
A chatbot answers questions. An agent does work: it looks things up in your systems, makes a call inside your rules and takes an action, like drafting a quote, booking a tech or updating an order. It still checks with a person whenever the rules say to.
Where this applies
This answer comes from our page on Custom AI agents, where the full picture lives: what it does, where it pays off and how the build works.
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