Will it make up answers?
It is set up to answer only from the information you approved. When it does not know something, it tells the customer it will check and passes the chat to your team. In the early weeks we read the conversations ourselves and tighten anything that came out wrong.
Where this applies
This answer comes from our page on AI chat for your website and DMs, where the full picture lives: what it does, where it pays off and how the build works.
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